Job Post: Retention & Alumni Services Coordinator

JOB POSTING for position at COALFIELD DEVELOPMENT, a 501(c)3 nonprofit organization.

DATE REVISED: 04/2024 | DATE POSTED: 04/29/2024

Learn more about this position

Title: Retention & Alumni Services Coordinator
Team: Human Development Team
Hourly or Salary: Salary
Safety Sensitive: No
Starting Compensation: $50,000 – $55,000 Benefits Package and Paid Leave
Benefits Package: 
  1. Health, Dental, Vision, and Life Insurance – starts immediately
  2. Paid Time Off – available immediately
  3. Paid Parental Leave
  4. Employee Assistance Program
  5. Professional Development
  6. Gym Reimbursement
Reports To: Human Development Manager
Direct Reports: None
FLSA Status: Exempt 
Time Status/Term: Full-Time


We are looking for a Retention and Alumni Services Coordinator to join our team and support our former workforce development employees and participants in their employment journey. This is a newly created role, and this position will play a vital part in building out the framework and network.

Essential Functions

  • Regular attendance is an essential function for all employees. We depend on our employees to show up, begin work and end work at the time their schedule indicates and whenever scheduled to work, aside from extenuating circumstances.
  • Legally and safely drive a vehicle to Coalfield work sites.
  • Provide individualized coaching and guidance to help former workforce development employees and participants retain their jobs or find new employment opportunities.
  • Connect former workforce development employees with the Coalfield Development community through various channels, such as newsletters, social media, webinars, workshops, and events.
  • Facilitate peer-to-peer networking and mentoring among completers, current workers, staff, and employer partners.
  • Develop and deliver professional development programs and resources to help completers advance their skills and careers.
  • Track and report on retention and alumni services outcomes and impact.

Competency - knowledge, skills and abilities

  • Excels in fast paced, high expectation environment
  • Critical thinking
  • Creative approaches
  • A passion for empowering individuals and communities through employement
  • A professional tone and demeanor
  • Excels at connecting with people
  • Clear verbal and written communication and effective listening skills
  • Adept at problem solving and continuous improvement of processes and programming
  • Understanding of current social issues
  • Group facilitation skills and experience
  • Understanding of group dynamics and impact on learning and growth
  • Able to multitask, and remain organized
  • Seeks to Collaborate
  • Remains Flexible
  • Observant and motivated to meet needs and create excellent solutions for growth and learning
  • Practices Follow-through
  • Maintains Confidentiality
  • Maintains Objectivity
  • Research skills, experience, and motivated find new and better ways of facilitating learning and growth
  • Organization and documentation skills
  • Computer proficiency including Microsoft Suite and the use of information database systems


  • None

Work Location and Hours of Work

  • Office in Black Diamond Building 2923 Park Avenue Huntington, WV 25704
  • Coalfield Development operates on a Monday through Friday from 8:00 AM to 5:00 PM schedule.
  • Coalfield allows exempt employees to request & use flextime.

Environment Conditions, Physical Activity, Physical Demands

  • When visiting project sites: Low temperatures. High temperatures. Outdoor elements such as precipitation and wind. Noisy environments.
  • Remaining in a stationary position, often standing or sitting for prolonged periods.
  • Communicating with others to exchange information.
  • Sedentary work that primarily involves sitting/standing.
  • Light work that includes moving objects up to 25 pounds


Candidates must provide reliable transportation to their primary work location and other locations as required. Travel expenses (excluding commutes) may be reimbursed per Coalfield’s policies and procedures. Coalfield has a limited fleet of vehicles and frequently carpools to minimize travel burdens on employees. A valid driver’s license and annual
completion of our drivers safety course is required in order to drive a Coalfield vehicle.

Required Experience and Education

  • An Associates Degree
  • At least two year of experience in working with groups of people and facilitating connections.

Preferred Experience and Education

  • A bachelor’s degree in human resources, social work, education, or a related field
  • At least two years of experience in providing retention and/or alumni services to diverse populations


Coalfield Development Corporation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


Candidates for this position will be required to pass a drug test as a condition of employment.

Candidates for this position must have a background check as a condition of employment. We conduct background checks to ensure the safety and security of our employees and partners. However, we understand that everyone has a past, and we believe in second chances. We locations as required. Travel expenses (excluding commutes) may be reimbursed per Coalfield’s policies and procedures. Coalfield has a limited fleet of vehicles and frequently evaluate each candidate case-by-case and consider the offense’s relevance to the position, and the time that has passed since it occurred. We are committed to fair chance hiring and empowering employers to fairly assess their candidates’ history. 

Submit your Resume and Cover Letter to:
Email: jobs(at)
Mail: Attn: Jobs, 2923 Park Ave. Huntington, WV 25704